When I enter the name and the unlock code Smart Schedules tells me Registration Unsuccessful. What do I do?

We have found that Registration fails due to one of the following reasons.

1. Unlock Code is entered into the wrong version of the program
2. Incorrect name and/or unlock code being entered (the unlock code is case sensitive and sometimes users accidentally enter extra spaces at the end)

More information is given below for each of the errors.

1. Unlock Code is entered into the wrong versions of the program.

If you have installed the incorrect software, uninstall the wrong software then download and install the correct software.

To uninstall the Wrong Software:

Note: You don't need to do this if you actually want both software installed. However if you want to get rid of the other software :

Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager.
Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE

Go to Start -> Control Panel -> Add or Remove Programs
Select the incorrect version of the software and click Remove.

Please go to the link below if you are registered to Smart Schedules and download:
http://www.standss.com/smartschedules/download_process.asp

After downloading install and register Smart Schedules:

i. Install Smart Schedules
Ensure Microsoft Outlook and Microsoft Word is closed.
Press Ctrl+Shift+Esc to open Task Manager.
Click on the Processes Tab.
End processes with the names OUTLOOK.EXE and WINWORD.EXE
Double click on the downloaded file to start installation.

Follow on screen instructions to install Smart Schedules.

ii. Register Smart Schedules
Open Microsoft Outlook. The Register Smart Schedules screen will show up.
Select the Register tab on this screen.
Enter the Registered Name and Unlock code exactly as you received and click OK.

You will now have a fully functional version of Smart Schedules.

2. Incorrect name and/or unlock code being entered

Ensure that the name and unlock code is typed exactly as shown in your original e-mail. Pay particular attention to spaces and capital letters.

Also try to actually type it in instead of cutting and pasting. On some computers we have found that pasting adds some hidden characters.

Very occasionally the following may also create problems.

When typing in the numbers, don't use the number keypad off to the right of your keyboard, because they are sometimes interpreted as different characters and it will not be accepted, although it may look right to you.

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